Privacy Policy

Effective Date: April 2026

Company Number: 16338042

Registered Office: 11 Grange Road, Burntwood, England, WS7 4TP

Webben Limited (“we”, “us”, “our”) is committed to protecting your privacy and complying fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.webbenchefservices.com), contact us, or engage with our culinary support, kitchen support, menu development, or other services.

We are the data controller responsible for your personal data.

1. Information We Collect

We may collect and process the following categories of personal data:

Contact and identity information: Name, email address, phone number, job title, and business/organisation details (when you enquire, request a quote, or become a client).
Service-related information: Details about your requirements, menu preferences, kitchen operations, or any information you provide when requesting our services.
Technical and usage data: IP address, browser type, pages visited, time spent on the site, and other interaction data collected via cookies or analytics tools.
Marketing and communications data: Your preferences for receiving updates, newsletters, or marketing from us (only where you have opted in).

We do not knowingly collect data about children or special category data (e.g. health data) through our website unless you voluntarily provide it in the course of a service enquiry.

2. How and Why We Use Your Personal Data (Purposes and Lawful Bases)

Purpose: Responding to your enquiries and providing quotes/services

Lawful Basis: Contract or steps prior to contract

Purpose: Performing our contract with you (delivering culinary/kitchen/menu services)

Lawful Basis: Contract

Purpose: Managing our business relationship with you

Lawful Basis: Legitimate interests

Purpose: Sending service updates, newsletters, or marketing (where you have consented)

Lawful Basis: Consent (you can withdraw at any time)

Purpose: Improving our website and services (analytics)

Lawful Basis: Legitimate interests

Purpose: Complying with legal obligations (e.g. accounting, tax, anti-money laundering)

Lawful Basis: Legal obligation

Purpose: Preventing fraud or defending legal claims

Lawful Basis: Legitimate interests or legal claims

We will only use your personal data for the purposes listed (or compatible ones). We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

3. Who We Share Your Data With

We may share your data with:

Trusted third-party service providers (e.g. website hosting, IT support, accountants, email marketing platforms, or payment processors) who act on our behalf and are bound by data processing agreements.
Professional advisers (lawyers, accountants).
Regulators or law enforcement where we are legally required to do so.

We never sell your personal data to third parties. All third parties are required to keep your data secure and process it only for the specified purposes.

4. International Transfers

We do not routinely transfer your personal data outside the UK. Where any transfer is necessary (for example to a service provider based outside the UK), we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or other approved mechanisms.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes above or as required by law. Typical retention periods include:

Enquiry/quote records: up to 2 years after last contact.
Client contract and service records: up to 6 years after the end of the relationship (for accounting and legal purposes).
Marketing consent records: for as long as you remain opted in (or 2 years after last interaction).

6. Cookies and Tracking Technologies

Our website uses essential and analytics cookies to improve your experience and understand site usage. You can manage or disable cookies through your browser settings at any time. For more details, please see our [Cookie Policy] or contact us.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure.

8. Your Rights

Under the UK GDPR you have the following rights (subject to certain conditions):

Access to your personal data.
Rectification of inaccurate or incomplete data.
Erasure (“right to be forgotten”).
Restriction of processing.
Objection to processing (including for direct marketing or legitimate interests).
Data portability (in limited cases).
Withdrawal of consent (where we rely on consent).

To exercise any of these rights, please contact us at info@webbenchefservices.com.

We will respond without undue delay and normally within one month.

9. Complaints

If you have any concerns about how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated Effective Date. We recommend you review it periodically.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Webben Limited

Email: info@webbenchefservices.com